Refund policy

REFUND AND RETURN POLICY

Retro Ring

1. RIGHT OF WITHDRAWAL

If you reside in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days from the date you receive your order, without having to provide a reason.

To exercise this right, you must notify us of your decision within the applicable period by email:

📩 retroring@use.startmail.com

Your request must include your order number and the details used when placing the order.

2. 90-DAY COMMERCIAL RETURN GUARANTEE

In addition to the statutory right of withdrawal, Retro Ring offers a 90-calendar-day commercial return guarantee from the date you receive your order.

To qualify for this guarantee, the product must:

  • Not have been used beyond what is reasonably necessary to inspect and test its features and functionality.
  • Be clean and in good condition.
  • Show no signs of misuse, damage, excessive wear, or unauthorized modification.
  • Include its original packaging where applicable.
  • Include all accessories, cables, and components originally supplied with the product.

This commercial guarantee does not limit or replace any statutory consumer rights.

3. ELECTRONIC PRODUCTS AND HANDSETS

Retro Ring products include electronic handset devices and accessories intended to enhance the calling experience.

Customers may inspect and reasonably test the product in order to verify its features, functionality, audio quality, compatibility, and general performance.

However, under the 90-day commercial return guarantee, Retro Ring may refuse returns of products that have:

  • Been used beyond reasonable testing.
  • Been damaged through misuse or improper handling.
  • Been modified, opened, altered, or repaired without authorization.
  • Been returned incomplete.
  • Suffered damage caused by incompatible accessories or improper use.
  • Been returned with missing accessories, cables, or components.

These conditions do not affect the customer's statutory rights where the product is defective or does not conform to the contract.

4. RETURN PROCEDURE

Before returning any product, the customer must:

  • Contact us by email.
  • Provide the order number and reason for the return.
  • Wait for confirmation and the corresponding return instructions.
  • Send the product to the address provided, following the instructions received.

Customers should retain the shipping receipt and tracking number until the return has been fully processed.

5. RETURN SHIPPING COSTS

When a return is made due to withdrawal or a personal decision by the customer, the direct cost of return shipping will be the customer's responsibility.

If the product is defective, damaged, or does not correspond to the order placed, Retro Ring will cover the necessary costs to resolve the issue, where required by applicable law.

For withdrawals made within the statutory 14-day period, the corresponding amount will be refunded in accordance with applicable law, including standard delivery costs where legally required.

For returns made exclusively under our commercial guarantee between days 15 and 90, the original shipping costs will not be refundable unless the return is due to an error attributable to Retro Ring.

6. REFUNDS

Once the returned product has been received, we will inspect its condition and notify the customer by email regarding the approval of the return and any applicable refund.

Where a refund is approved:

  • It will be issued using the same payment method used for the original purchase, unless expressly agreed otherwise.
  • No additional fee will be charged for processing the refund.

The time required for the refunded amount to appear in the customer's account may depend on the bank or payment provider used.

7. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If you receive a product that is defective, damaged, or different from the one ordered, please contact us as soon as possible.

To help us process the issue quickly, we recommend reporting visible damage within the first 48 hours after delivery and providing:

  • Photos or videos of the product.
  • Photos of the packaging, where relevant.
  • Order number.
  • A description of the issue.

Once the issue has been verified, an appropriate solution will be provided in accordance with applicable law, which may include:

  • Replacement at no additional cost.
  • Price reduction.
  • Refund, where legally applicable.

8. INTERNATIONAL ORDERS

Retro Ring ships internationally, and delivery times may vary depending on the destination country.

Unless the return is due to a defect or an error attributable to Retro Ring, the customer will be responsible for the direct cost of return shipping and, where applicable, any taxes, customs duties, or administrative charges associated with the return.

Customers residing outside the European Union will retain any mandatory consumer rights granted by the laws applicable to them.

9. RETURNS NOT ACCEPTED UNDER THE COMMERCIAL GUARANTEE

Outside any mandatory statutory consumer rights, returns under Retro Ring's commercial return guarantee will not be accepted in the following circumstances:

  • Products used beyond reasonable inspection and testing.
  • Products damaged through misuse, negligence, or improper handling.
  • Products that have been opened, modified, altered, or repaired without authorization.
  • Products with missing parts, cables, accessories, or components.
  • Products that show clear signs of excessive use or deterioration caused by the customer.
  • Products returned without the necessary components originally included with the order.
  • Return requests submitted outside the applicable commercial guarantee period.

These exclusions do not affect the customer's statutory rights where the product is defective or does not conform to the contract.

10. CONTACT

For any questions regarding returns or refunds, please contact us at:

📩 retroring@use.startmail.com